PRIVACY POLICY
1. Who we are
Carmen Paellas is a Luxembourg-based business offering premium paella ingredients, catering services, and cooking experiences for events.
Contact: info@carmenpaellas.com
2. What data we collect
When you place an order, we collect:
- Full name
- Email address
- Mondial Relay pickup point selected at checkout
- Payment information (processed securely by PayPal — we never store your card details)
3. Why we collect it
We use your data exclusively to:
- Process and ship your order
- Send you order confirmation and updates
- Respond to your inquiries
4. Who we share it with
Your data is shared only with:
- Mondial Relay, for shipping and delivery purposes
- PayPal, for secure payment processing
We never sell your personal data to third parties.
5. How long we keep it
We retain your order data for up to 3 years for accounting and legal compliance purposes, as required by Luxembourg law.
6. Your rights (GDPR)
As a resident of the EU, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to how we process your data
- Lodge a complaint with your national data protection authority
To exercise any of these rights, contact us at info@carmenpaellas.com.
7. Cookies
This website uses minimal cookies necessary for the store to function (cart, session). No tracking or advertising cookies are used without your consent.
8. Contact
For any privacy-related questions: